|
|
| |
|
The Gentle Power of Politeness: A Path to a Harmonious
Society |
|
|
“Acquire knowledge and adorn it with courtesy,” said Confucius—words that
continue to ring true through generations.
Etiquette is not mere ritual; it is the quiet strength of a society, born
from good upbringing and shaped by a shared sense of civility. In the quest
to build a harmonious community, courtesy plays a role as vital as any law
or policy. It is the soft power that opens hearts, builds trust, and heals
misunderstanding.
Consider the story of renowned psychologist Alfred Adler, who once gave a
lecture at a university in the American heartland. Many students came
prepared to challenge him, but the warmth of his smile softened their
resistance. By the end, he had won them over—not just through intellect, but
through simple kindness. One student even passed him a note that read, “Mr.
Adler, your smile has conquered us.” A small gesture, yet it revealed the
great strength of a sincere smile in bridging divides and inspiring
connection.
Japan offers another lesson. Though celebrated for its economic strength, it
also deeply values human interaction. The country is home to “politeness
training schools,” where new employees, especially young women, learn how to
speak respectfully, exchange business cards with grace, and treat guests
with dignity. This emphasis on manners is not decorative—it is foundational
to Japan’s world-class service culture.
Contrast this with an all-too-familiar experience in some parts of our own
service industry: a customer walks into a store only to be met with
indifference. Ask about a product, and it’s tossed at you with a cold,
“Check it yourself.” Can anyone feel welcome in such an environment? It’s no
wonder fast-food chains like McDonald’s and KFC are embraced across
China—not just for their food, but for the consistent courtesy their staff
provide. Their service represents a kind of professionalism and politeness
that wins hearts.
Perhaps these examples seem minor, but they point to something deeper: the
level of civility in everyday life reflects the soul of a nation. Take, for
instance, the historical case of Li Hongzhang, who once spat on the ground
while visiting Russia—an act that drew sharp criticism from international
observers and stained the image of an entire country. Today, similar
missteps are repeated when Chinese tourists abroad ignore local customs or
behave disruptively. These incidents, though seemingly small, echo far and
wide, shaping how others perceive our nation.
Russian thinker Alexander Herzen once said, “The most important thing in
life is politeness. It surpasses even wisdom and knowledge.” He was right.
Conflicts are a part of life, but if we approach disagreement with empathy
and mutual respect, even the biggest problems can become manageable.
Politeness isn’t weakness—it is a force that can smooth tension, build
bridges, and foster understanding.
If we truly hope to build a harmonious society, we must begin not with grand
speeches, but with small, sincere acts of courtesy. Politeness is the seed.
From it, a garden of peace and mutual respect may grow.
In the end, knowledge is vital—but it is courtesy that gives it life. |
|
|
|
|
| |
|
|
|
|
