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Dealing with Difficult Customers in Retail |
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Wendy was focused on her work, scanning and passing products to the packer next
to her with practiced efficiency. She tried to ignore the long queue of
customers snaking through the aisle, and the gruff male voice coughing and
muttering impatiently behind her. But when the man suddenly demanded to know why
it was taking so long, Wendy was jolted from her concentration and dropped a can
of tuna.
As the man continued to vent his frustration, the supervisor and security
officer approached him, trying to calm him down. But he only grew more
belligerent, demanding to cut the queue and pay half the total amount as
compensation for his wasted time.
Wendy sighed inwardly, knowing that this was not the first time she had dealt
with an unreasonable customer. She watched as the supervisor led the man to a
closed counter to fulfill his demands and put an end to the commotion.
Once the difficult customer had left, Wendy returned to her work, wondering when
the next challenging encounter would occur. Working in retail could be a tough
job, but Wendy knew that it was important to stay calm and professional, even
when faced with angry customers. |
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